Customer Experience Strategy

31/10/14 at 7:00am

As customer journeys become more complex, managing them becomes more complex AND more important to achieve satisfactory levels of conversion.

The new report “Managing Customer Journeys 2014″ presented by Dave Chaffey of Smart Insights at Ecommerce Expo on 1st October is now available for free download and the Slideshare summary of the presentation is below.

Read more: Smart Insights

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