Retail Predictions That Impact Customer Engagement, Customer Loyalty

07/11/14 at 10:13am

By 2017, three times as many retailers as now will explicitly pin their customer and operations strategies on 3rd Platform technologies, according to IDC Retail Insights, which released a slew of predictions for the retail industry that will impact CRM, customer loyalty, customer retention, customer engagement, and customer experience. 

Read more: Loyalty360



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