At the Intersection of Individualized Insights & Brick-and-Mortar

29/04/15 at 8:01am

Great customer service is a virtue, and I love receiving relevant email offers that I’m interesting in engaging with. But a terrible experience with a brand will turn me off for a long time. Here’s the thing: I expect a great experience with every brand I interact with. Is this such an unrealistic expectation? I don’t think so, and I don’t think I’m alone. 

Read more: Business 2 Community

» Categories: None